Privacy policy

At CannaButter.co.nz, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.

1. Information We Collect

When you use our website, we may collect the following information:

  • Personal Information – name, email address, phone number, billing/shipping address, payment details.
  • Order Information – products purchased, order history, transaction details.
  • Device Information – IP address, browser type, cookies, and usage data for analytics.
  • Optional Information – if you sign up for our newsletter, submit a warranty claim, or contact support.

2. How We Use Your Information

We use your personal data to:

  • Process and fulfill your orders.
  • Communicate with you about your purchase, delivery, or support request.
  • Manage warranty claims and customer service.
  • Improve our website and product offerings.
  • Send promotional offers or newsletters (only if you opt-in).
  • Comply with legal obligations.

3. Sharing Your Information

We do not sell your personal data. We may share it with:

  • Service Providers – such as payment processors, shipping partners, and IT support.
  • Legal Authorities – if required by law or to protect our rights.
  • Shopify – our ecommerce platform, which processes your data in accordance with its Shopify Privacy Policy.

4. Cookies & Tracking

We use cookies and similar technologies to:

  • Enable site functionality (cart, checkout, login).
  • Analyze traffic and improve user experience.
  • Provide relevant marketing and retargeting ads.

You can disable cookies in your browser settings, but some features may not work properly.

5. Data Retention

We keep your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law (e.g., tax and accounting records).

6. Security

We take appropriate measures to protect your information, including SSL encryption and secure payment gateways. However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute protection.

7. Your Rights (NZ Privacy Act 2020)

You have the right to:

  • Access the personal information we hold about you.
  • Request corrections to inaccurate or incomplete data.
  • Request deletion of your personal data (where legally allowed).
  • Opt out of marketing communications at any time.

To exercise your rights, contact us at support@cannabutter.co.nz.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with the updated “Effective Date.”

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us: 📧 Email: support@cannabutter.co.nz